Version 1.0 | Effective Date: November 1, 2025 | Last Updated: October 25, 2025
This Privacy Policy explains how SUNAGO Group L.L.C-FZ ("SUNAGO", "we", "our", "us") collects, stores, and uses information when you or your organisation use our digital platforms, tools, and websites, including SUNAGO Matrix and all other SUNAGO systems.
It applies to all business partners, clients, and authorised users worldwide.
We collect only information necessary to provide and improve our services. This may include:
Business contact information such as name, email address, company name, role, and country.
Account details, login credentials, and authentication data.
Billing and subscription data processed through Stripe or similar providers.
Usage information such as system activity logs, analytics, and performance metrics.
Content or project data uploaded by users in the normal course of business.
Technical information such as IP address, browser type, operating system, and device identifiers.
Cookies and similar technologies used for essential functionality, security, and aggregated analytics.
Where required by law, you will be notified before any non-essential cookies are placed.
We use collected information to:
Create and manage user accounts and partner profiles.
Deliver, maintain, and improve our software and services.
Process payments, invoices, and subscription renewals.
Provide support and communicate about system updates or changes.
Analyse usage trends to enhance performance and reliability.
Comply with legal obligations and enforce our Terms & Conditions.
Communicate with you via email, phone, WhatsApp, Microsoft Teams, or other approved channels as appropriate.
We process data based on one or more of the following legal grounds:
Performance of a contract or preparation for entering into one.
Legitimate business interests in providing, securing, and improving our services.
Compliance with legal or regulatory obligations.
Consent, where required (for example, certain marketing communications).
SUNAGO uses reputable global cloud and infrastructure providers to store and process data securely.
We implement appropriate technical and organisational measures to protect information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Although we currently host data through third-party providers, the exact storage location may vary (EU, UAE, or other regions). Wherever processed, SUNAGO applies GDPR-equivalent protection standards.
We may share limited data with trusted third parties who support our operations, including:
Payment processors such as Stripe;
IT, hosting, and analytics providers;
Communication and collaboration tools (for example, email, WhatsApp, Teams, Zoho, or similar).
All third parties are bound by confidentiality and data-protection obligations consistent with this Policy.
Data may be transferred between the UAE, EU, and other countries where our partners operate. SUNAGO ensures such transfers are protected by contractual or other recognised safeguards.
We retain data for as long as your account or partnership remains active.
After termination or expiry, data will be deleted or anonymised within 90 days, unless otherwise agreed in writing (for example, if a partner requests a temporary "on-hold" period).
We may retain records for legal, accounting, or compliance purposes where required.
Depending on applicable law, you may have the right to:
Access a copy of your data.
Request correction or deletion of inaccurate information.
Object to or restrict certain types of processing.
Request data export or portability, where technically feasible.
To exercise any of these rights, please contact us at sunago@sunago-group.com.
We may need to verify your identity before processing your request.
We use cookies and similar tools to operate our platforms, secure sessions, and measure performance.
Essential cookies cannot be disabled. You can manage non-essential cookies through your browser settings or any on-site cookie banner when implemented.
All privacy enquiries, requests, or concerns should be directed to:
SUNAGO Group L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE
Email: sunago@sunago-group.com
SUNAGO complies with the UAE Personal Data Protection Law (PDPL) and aligns its practices with the principles of the EU General Data Protection Regulation (GDPR).
Any dispute related to this Policy shall be governed by UAE law and subject to the exclusive jurisdiction of the courts of Dubai.
We may update this Privacy Policy to reflect changes in technology, regulations, or our services.
The effective date above indicates the latest revision. Continued use of SUNAGO platforms after updates constitutes acceptance of the revised Policy.